Cancellation Policy Plans change and unexpected events occur in life. It is our desire to be fair to each and every Essence Massage client, for that reason the following policies are in place:
24 Hour Advance Notice This allows the opportunity for someone else to schedule for that time. If a 24hr. notice is not given, you will be charged $35 for your missed appointment. This amount will be charged out at your next scheduled appointment.
No-shows If you consistently forget or choose not to come for your session, you will be considered a no-show. You will be charged the full amount of the missed session.
Late Arrivals If you are running late, please let us know. If possible we will try to adjust for your late arrival. However, your session may be shortened or rescheduled in order to accommodate the client following your session.This decision is always at your therapist's discretion. If your session is shortened or rescheduled due to lateness, you will be responsible for the full session fee.